Microsoft Dynamics 365 Business Central support delivered by Xpand
Protect critical operations, resolve issues across your connected system landscape, and develop Business Central through one long-term support relationship.
Microsoft Dynamics 365 Business Central support
Keep Business Central working for your business
Business Central support built around your operations
Business Central often connects a company’s core operations, from finance and sales to logistics, reporting, customer service, and external systems. As the environment grows, support can become fragmented across providers, internal knowledge, integrations, and urgent fixes.
Xpand brings everything into one structured, long-term support relationship, combining incident resolution, monitoring, knowledge retention, backlog management, and strategic planning to protect daily operations and improve the system over time.
One long-term Business Central partnership
There are two ways to start working with Xpand.
New to Business Central
Start with a Business Central implementation.
We design and implement the solution, transfer it into ongoing support, and continue protecting and developing the environment after go-live.
Implementation → Support plan → Continuous development
Already using Business Central
Start with structured onboarding.
We assess your current Business Central environment, customizations, integrations, critical business processes, support history, and operational risks before establishing the ongoing support model.
Onboarding → Support plan → Continuous development
Both paths lead to the same long-term relationship.
Once your environment is supported by Xpand, incidents, improvements, upgrades, integrations, and future projects are managed through one shared operating model.
We support:
- Business Central online
- Business Central on-premises
- Legacy Microsoft Dynamics NAV
- Standard Business Central functionality
- Client-specific configurations
- AL extensions and custom functionality
- Reports, pages, workflows, and background processes
- Permissions and security configuration
- Job queues and scheduled processes
- Multiple companies and environments
Client-specific customizations
Support can cover actively used custom objects, extensions, workflows, reports, dashboards, and business logic.
During onboarding, we identify:
- Which customizations are currently in use
- Which processes depend on them
- Who owns and maintains the source code
- Whether they remain compatible with the current Business Central version
- Which components may be obsolete or unnecessarily complex
- Where refactoring or replacement should be considered
Xpand Portal
We support Xpand Portal as an integrated self-service layer for Business Central.
This can include customer, vendor, order, invoice, service, document, and collaboration scenarios connected to Business Central data and processes.
Microsoft Power Platform
We support Xpand Portal as an integrated self-service layer for Business Central.
This can include customer, vendor, orфWhere Power Platform forms part of the Business Central landscape, support may include:
- Power Automate flows
- Power Apps
- Power BI integrations
- Dataverse connections
- Approvals and automated workflows
- Business Central connectors for invoice, service, document, and collaboration scenarios connected to Business Central data and processes.
Azure services
We support Azure components that directly contribute to Business Central or related operational processes, including:
- Azure Functions
- Logic Apps
- Azure SQL
- Azure Storage
- Application Insights
- Authentication components
- Integration services
- Monitoring and automation resources
APIs, EDI, and connected systems
Support may cover integrations and data flows connecting Business Central with:
- Warehouse management systems
- Transport management systems
- Logistics platforms
- Customer and supplier portals
- E-commerce systems
- Banking services
- E-invoicing platforms
- OCR and document processing systems
- CRM platforms
- EDI networks
- External APIs
- Middleware and integration frameworks
Xpand investigates the complete flow and coordinates with third-party system owners when the source of an issue sits outside the supported environment.
ISV and third-party applications
We support agreed ISV applications as they operate within the client’s documented business processes.
This includes:
- Identifying whether an issue originates in Business Central, an extension, or the ISV application
- Verifying supported business scenarios
- Coordinating with the ISV vendor
- Monitoring dependencies
- Developing legally permitted surrounding functionality
- Planning compatibility and upgrade activities
Custom .NET and C# components
Custom services, middleware, and automation components can be included where they are directly connected to Business Central and documented operational processes.
Only active, licensed, and formally agreed platforms, components, and business flows are included in the support scope.
Onboarding & process
Sed ut perspiciatis unde omnis iste natus
Step name here
Sed ut perspiciatis unde omnis iste natus error sit voluptatem
Step name here
Sed ut perspiciatis unde omnis iste natus error sit voluptatem
Step name here
Sed ut perspiciatis unde omnis iste natus error sit voluptatem
Step name here
Sed ut perspiciatis unde omnis iste natus error sit voluptatem
Key industries we work with
Manufacturing
Logistics & supply chain
Retail
Healthcare
Telecom
Energy & utilities
Agritech
Finance
Manufacturing
Logistics & supply chain
Retail
Healthcare
Telecom
Energy & utilities
Agritech
News & events
July 24, 2026
Demystifying security compliance in Europe: what leaders need to know
Security compliance in Europe is no longer optional it directly impacts customer trust, legal exposure, and business continuity, as Anzhela Pozdniakova, Chief of Product at Xpand Portal , explores in this article. Leaders are increasingly expected to understand not just the rules, but who is responsible for meeting them. The key principle : security is a shared responsibility. Some controls belong to the infrastructure or hosting provider, some to the product vendor, some to the customer organization. The exact split depends on the deployment model – in SaaS, more operational responsibility usually sits with the provider; in self-hosted environments, more remains with the customer or hosting partner. For leaders, the goal is not to become security experts. The goal is to know which questions to ask, who owns each area, and whether responsibilities are clearly understood. Below are the key compliance areas in plain terms, organized by what infrastructure and product teams are each expected to cover.
July 21, 2026
Winning back customers with a modern self-service portal
A European industrial equipment manufacturer was losing clients to competitors who offered modern customer portals as a built-in part of their service. With no self-service layer and an overloaded internal team, the company turned to Xpand Portal, and launched a fully branded customer portal integrated with Microsoft Dynamics 365 Business Central in under a month.
July 21, 2026
Transforming manual logistics processes with Xpand Portal and artificial intelligence
Partner's logistics clients faced challenges managing transportation processes, receiving information through email inboxes. Xpand Portal extracts and converts emails to structured data, creating transportation orders or updating existing orders. Users can track orders, receive email notifications, and automate record creation in the ERP system, streamlining the transportation process.
Contact us in any way you prefer
Frequently asked questions
Find answers to common questions about our services and solutions
Still have questions? We're here to help!
What Microsoft Dynamics 365 services do you provide?
Digital marketing allows businesses to reach and engage with a wider audience, generate leads, drive website traffic, and increase brand visibility. It provides measurable results, allows for targeted marketing efforts, and enables businesses to adapt and optimize their strategies based on data and insights.
How long does a typical Dynamics 365 implementation take?
Digital marketing allows businesses to reach and engage with a wider audience, generate leads, drive website traffic, and increase brand visibility. It provides measurable results, allows for targeted marketing efforts, and enables businesses to adapt and optimize their strategies based on data and insights.
Do you offer training and support after implementation?
Digital marketing allows businesses to reach and engage with a wider audience, generate leads, drive website traffic, and increase brand visibility. It provides measurable results, allows for targeted marketing efforts, and enables businesses to adapt and optimize their strategies based on data and insights.
Can you help migrate from our current system to Dynamics 365?
Digital marketing allows businesses to reach and engage with a wider audience, generate leads, drive website traffic, and increase brand visibility. It provides measurable results, allows for targeted marketing efforts, and enables businesses to adapt and optimize their strategies based on data and insights.